Click & Collect

If you're located near one of our stores, save on shipping by choosing Click & Collect. Simply select "Local Pick Up" at checkout, and we'll send you an email as soon as your order is ready for collection.

Collection Locations

Yeppoon Store
Shop 6B/Echelon Arcade, 18-22 Anzac Parade, Yeppoon QLD 4703

Trading Hours

• Monday: 9am - 2pm
• Tuesday to Friday: 9am – 4pm
• Saturday: 9am – 1pm
• Sunday: 9am - 1pm

Blackwater Store
16 Mackenzie Street, Blackwater QLD 4717

Trading Hours

• Monday: Closed
• Tuesday to Friday: 9:00 am – 4:00 pm
• Saturday: 9:00 am – 12:00 pm
• Sunday: Closed

Domestic Shipping

Most orders are dispatched within 1–3 business days of being placed. If there is any unexpected delay, we will contact you as soon as possible.

All parcels are sent with Signature on Delivery as standard. If you prefer, you can select 'Authority to Leave' at checkout. Please note that Pampas & Sage cannot accept responsibility for parcels that are lost, stolen, or damaged after being left under an Authority to Leave request.

We ship with Australia Post. Once your order has been dispatched, you'll receive an email containing your tracking number so you can follow your parcel's journey.

Shipping costs are automatically calculated at checkout. If you have any questions, please don't hesitate to contact us at hello@pampasandsage.com.au.

International Shipping

Please contact us for a quote on international shipping.

Pre-Order Items

If an item is marked as Pre-Order, it will not be dispatched until the advertised arrival date.

If your order contains both pre-order and in-stock items, your entire order will be shipped together once the pre-order item becomes available.

Returns & Exchanges

If you change your mind about your purchase, we're happy to offer an exchange or store credit, subject to the following conditions:

• Items must be returned within 7 days of purchase.

• Proof of purchase is required.

• Items must be unused and in their original condition.

• Approved returns will receive a store credit.

If your item has a manufacturing fault, we will provide a refund, replacement, or other appropriate remedy in accordance with the Australian Consumer Law.

For online purchases, customers are responsible for return postage costs unless the item is faulty. Alternatively, items may be returned to either of our stores at no additional cost.

Please note that sale items cannot be refunded or exchanged unless required under Australian Consumer Law.

If you believe your item is faulty, please contact us at hello@pampasandsage.com.au so we can assist you.